Q: What is the difference between the 60 card, 84 card and 160 card cases?

60 card case: ideal for safely transporting a large number of cards, for example to trade shows or events. 84 card case: optimized for long term storage and protection with individual card slots. 160 card case: ideal for long term storage and protection of the largest collections.

Question 1

Are your cases compatible with all graded cards such as PSA, PCA, CCC and others?

Accepted Answer

**Our cases are designed for cards of standard thickness (35PT), generally those without a relic or thicker insert. PSA and PCA cases often come in thicker versions for relic cards or other special inserts. To ensure compatibility, please check the thickness of your graded card case and compare it to our standard dimensions. We do offer custom cases for thicker cards. If you have any questions or need assistance, feel free to contact us!**

Question 2

Are your cases durable?

Accepted Answer

Yes, all our drawers are solid.

Question 3

How many cards can your binders hold?

Accepted Answer

Up to 360 cards for the large binder and 160 cards for the small binder.

Question 4

What is the difference between the 60 card, 84 card and 160 card cases?

Accepted Answer

60 card case: ideal for safely transporting a large number of cards, for example to trade shows or events.
84 card case: optimized for long term storage and protection with individual card slots.
160 card case: ideal for long term storage and protection of the largest collections.

Question 5

How does the combination lock work on the 1 card, 60 card, 84 card and 160 card cases?

Accepted Answer

**To open the lock, turn the dials to 0-0-0. Push the button and open the case. To change the code, push the button, set the new code, and release the button. We recommend writing down your code.**

Question 6

How does the binder subscription work?

Accepted Answer

You sign up once. Before each new Pokémon set release, you automatically receive a premium binder engraved with the name of the set, delivered a few days before the official release date.

You choose between the 3x3 or 4x3 format when subscribing. After that, everything runs automatically.

Most importantly, you can manage your subscription with full flexibility from your customer account, including changes, cancellation, or choosing to skip the binder for the next set.

Question 7

If I subscribe, which binder will I receive next?

Accepted Answer

**Upon subscribing, which will be the next binder I receive?**

Question 8

When will I be charged for upcoming sets?

Accepted Answer

You will be billed on the 10th of every month.

Question 9

What is included in each shipment?

Accepted Answer

**Each shipment contains a set of items including:**
*   **One garment:** a t-shirt or a polo shirt.
*   **A "Did you know?" card** to learn more about the animal of the month, its habitat, and its endangered status.
*   **A "Fun Facts" card** with an animal joke and a fun activity.
*   **A collectible sticker.**
*   **A small surprise gift.**

Question 10

Can I choose not to receive a binder?

Accepted Answer

**If you no longer wish to receive a binder for the following month, you must notify us by email at info@mysweetdays.ca before the 25th of the current month.**

Question 11

Can I switch binder format, 3x3 or 4x3?

Accepted Answer

**No, it is not possible to change the format of your binder (3x3 or 4x3) after you have placed your order. The format is definitively set upon order confirmation.**

Question 12

How can I cancel my subscription?

Accepted Answer

Question 13

What payment methods do you accept?

Accepted Answer

**We accept payment by credit card (Visa, Mastercard, American Express) and by PayPal.**

Question 14

Is payment safe?

Accepted Answer

Yes, all payments are 100 percent secure thanks to SSL encryption and the secure payment solutions provided by Shopify. 🔒

Question 15

Can I modify my order after it has been placed?

Accepted Answer

Question 16

I have not received a confirmation email, what should I do?

Accepted Answer

**If you do not receive a confirmation email within 15 minutes of your purchase, please check your spam folder.**

Question 17

What are the delivery times?

Accepted Answer

**The average delivery time is 3 to 5 business days for metropolitan France, and 5 to 7 business days for other destinations.**

Question 18

Do you ship internationally?

Accepted Answer

Yes, we ship across the European Union, as well as to Switzerland, the United Kingdom and Monaco. 🌍 Delivery usually takes 5 to 8 business days.

Question 19

Do you offer pickup point delivery?

Accepted Answer

**No, we do not offer delivery to relay points. All orders are delivered directly to your home or office address via Colissimo or Chronopost.**

Question 20

How can I track my order?

Accepted Answer

**Une fois votre commande expédiée, vous recevrez un e-mail de confirmation d'expédition contenant votre numéro de suivi. Vous pouvez utiliser ce numéro pour suivre votre commande sur le site web du transporteur.**

Question 21

Can I return a product?

Accepted Answer

Yes, you have 14 days after delivery to let us know that you would like to return your order, in accordance with applicable regulations.

The product must be new, unused and returned in its original packaging.

Question 22

How can I request a return?

Accepted Answer

**To make a return request, please send an email to [email protected] with your order number. If the item is defective, please attach a photo of the defect. We will get back to you as soon as possible.**

Question 23

When will I be refunded?

Accepted Answer

**You will be reimbursed within 14 days of the date on which we are informed of your decision to withdraw.**

Question 24

Can custom made or engraved products be returned?

Accepted Answer

No. Personalized products, including custom cases and binders engraved with a set name or specific request, cannot be exchanged or refunded unless there is a manufacturing defect.

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Frequently Asked Questions